Regarding the Use of RICOH fi and SP Series Scanners in Windows 11, version 24H2

 

Update: December 26, 2024

Thank you very much for your patience. A new workaround is now available. Please refer to the FAQ for more details.

 

Update: November 29, 2024

Thank you very much for your patience. Here is the latest information on the issue.

Current Situation

  • When operating the fi or SP Series scanner via USB connection on a PC running Windows 11, version 24H2, the device may not be recognized properly.
  • In the scanner selection screen of your capturing software, the connection name of the scanner is “WIA No Friendly Name” and the scanner name is not displayed correctly.

Investigation Status

Microsoft has identified the problem and is planning to fix it.

Workaround

Please refer to the FAQ for more details.

 

October 31st, 2024

We have noticed that the image scanner fi and SP Series(1) cannot be used on PCs running Windows 11, version 24H2.
We regret to inform you that we ask that you refrain from using or updating your OS in a Windows 11, version 24H2 environment.

We apologize for any inconvenience this may cause.

 

Details of the Incident

  • When operating the fi and SP Series via USB connection on a PC running Windows 11, version 24H2, the device may not be recognized properly(1).
  • In the scanner selection screen of your capturing software, the connection name of the scanner is “WIA No Friendly Name” and the scanner name is not displayed correctly.

We are currently investigating the cause and countermeasures for the above event.
Detailed information and updates will be posted on this page as they become available.

Support Page of fi and SP Series Scanners:

RICOH fi Series Scanners
RICOH SP Series Scanners

Notes
  1. (1) This issue does not occur when the fi and SP Series scanner is used with a network connection.