On-Site Repair ServicesGeared towards business-critical support of customers whose scanning is an integral part of their business operations. Our On-Site services are focused on fixing your equipment on the first visit, meeting or exceeding the service level of the Product Warranty or Service Plan that has been purchased. Scope includes:
*Excluding consumables Geographic Coverage and Availability of Onsite Service Austria, Belgium, Croatia, Czechia, Denmark, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, Channel Islands & Isle of Man. |
Preventative MaintenanceMaintain optimum quality and performance, plus prolong the life of your equipment, scheduled to occur at a time convenient to you. Scope includes:
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You can purchase Advance Exchange for SP-1120N, SP1125N, SP-1130N, SP-1425, fi-70F, fi-800R, fi-8040, fi-8150, fi-8250, fi-8170, fi-8270, fi-7300NX, N7100E, N7100EA, fi-8190, fi-8290, fi-7460 and fi-7480 model of scanners.
Contact PFU support desk and they will create a support case and will provide remote technical support to diagnose the issue. If a replacement scanner is required, an Advance Exchange will be initiated.
How do I contact support desk? Please visit www.pfu-emea.ricoh.com/en-gb/support where you will find your local country telephone number. Also, you can submit your support case via our online form from this site https://www.pfu-emea.ricoh.com/en-gb/support/scanners/email
The replacement scanner will be a thoroughly tested and reconditioned scanner.
Yes, the return of the faulty scanner is required.
Upon request, our engineers can install and give training on your new equipment.
Service includes:
If you don’t have a Service Plan or your Warranty has expired and you experience a failure, you can still call us out on a one-off chargeable basis. Expected response time for this service is 2-3 days. You can be assured of quality work with three months warranty on any work carried out through our ad-hoc services.
Add-Ons
Build your own flexible service by adding on the following extras: Preventative Maintenance, Installation Training, Consumables or Imprinter Installation
Geographic Coverage and Availability of Advance Exchange
Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Oman, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, Channel Islands & Isle of Man, Vatican City, Gibraltar
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Overview of Extended Warranty & Service Plans Low Volume Scanners – fi-7600, fi-7700, fi-7700s |
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Features |
Warranty Extension |
Bronze Service |
Silver Service |
Gold Service |
Platinum Service |
|
Service Type |
On-Site Repair |
On-Site Repair |
On-Site Repair |
On-Site Repair |
On-Site Repair |
|
Telephone Assistance |
ü |
ü |
ü |
ü |
ü |
|
Online Support |
ü |
ü |
ü |
ü |
ü |
|
Remote Desktop Support |
ü |
ü |
ü |
ü |
ü |
|
Visit from a technician equipped with spare parts |
ü |
ü |
ü |
ü |
ü |
|
Repairs carried out on site |
ü |
ü |
ü |
ü |
ü |
|
Response/Fix Time |
Next Business Day |
8hr + 8hr |
8hr + 8hr |
8hr + 8hr |
8hr + 8hr |
|
Spare parts, labour and travel included |
ü |
ü |
ü |
ü |
ü |
|
Loan Scanner if repair not possible |
|
ü |
ü |
ü |
ü |
|
Preventative Maintenance visit |
|
|
1 Per Year |
2 Per Year |
3 Per Year |
|
Periodic product upgrades (during product maintenance) |
Firmware & Equipment |
Firmware & Equipment |
Firmware & Equipment |
Firmware & Equipment |
Firmware & Equipment |
|
Availability |
2-5 Years |
1-5 Years |
1-5 Years |
1-5 Years |
1-5 Years |
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Overview of Extended Warranty & Service Plans Mid Volume Scanners – fi-7800, fi-7900, fi-8820, fi-8930, fi-8950 |
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|
Features |
Warranty Extension |
Silver Service |
Gold Service |
Platinum Service |
|
Service Type |
On-Site Repair |
On-Site Repair |
On-Site Repair |
On-Site Repair |
|
Telephone Assistance |
ü |
ü |
ü |
ü |
|
Online Support |
ü |
ü |
ü |
ü |
|
Remote Desktop Support |
ü |
ü |
ü |
ü |
|
Visit from a technician equipped with spare parts |
ü |
ü |
ü |
ü |
|
Repairs carried out on site |
ü |
ü |
ü |
ü |
|
Response/Fix Time |
Next Business Day |
8hr + 8hr |
8hr + 8hr |
8hr + 8hr |
|
Spare parts, labour and travel included |
ü |
ü |
ü |
ü |
|
Loan Scanner if repair not possible |
|
ü |
ü |
ü |
|
Preventative Maintenance visit |
1 Per Year |
1 Per Year |
2 Per Year |
3 Per Year |
|
Periodic product upgrades (during product maintenance) |
Firmware & Equipment |
Firmware & Equipment |
Firmware & Equipment |
Firmware & Equipment |
|
Availability |
2-5 Years |
1-5 Years |
1-5 Years |
1-5 Years |
