In-branch scanning system saves €4 million in costs and transforms the customer experience
A large European bank needed to digitise its in-branch product application process. The bank’s customers physically signed paper documents for mortgages, loans, new bank accounts and other services. These paper documents were then shipped to a central location for processing – a slow and costly process.
The bank wanted to utilise capture technology to save time, cut costs and deliver an improved, digital-first, customer experience.
Wi-fi-connected fi-7300NX scanners were added to every in-branch meeting room. APIs were used to integrate the new hardware into the bank’s existing document scanning system. A secure user access interface was developed to manage user permissions and protect information.
Any employee can now log in to any scanner terminal, and use the application to capture and verify data with the customer present. Data is then digitally submitted to the central system for processing – no need for shipments of paper documents.